Customer Support
AI chat is a natural fit for customer support — but Fast Forward takes it further. Beyond answering questions, our agents actually act: pulling case files, drafting responses, issuing refunds, or escalating cases — all from a single conversation. And because it’s fully compliant, your legal team won’t stand in the way.
Deliver responses tailored to your policies.
Quickly pull related case files or emails.
Launch refunds, escalations, or reminders instantly.
Send consistent, personalized responses automatically.
Refines tone and accuracy with every interaction.
Finance
Ask for forecasts, reports, or payments in plain language — agents do the heavy lifting, securely and correctly.
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Update cash‑flow and budget forecasts
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Process invoices and expenses
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Prepare monthly/quarterly reports
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Send payment reminders; validate incoming invoices
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Cross‑check ERP and CRM data
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Auto‑flag anomalies or missing documents
Human Resources
An assistant that remembers, follows up, and never tires — handling onboarding, leave requests, and more through simple chat.
Manage accounts, badges, and checklists.
Register and track training or leave requests
Prompt employees to complete documents on time.
Answer HR policy questions consistently
Prepare hiring approval forms or job descriptions
Operations
Agents link your people and systems, running workflows that keep operations smooth.
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Track and update timelines or schedules
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Compile status updates and reports
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Send reminders or trigger tickets
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Automate inventory checks and reorders
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Connect systems for custom workflows
